Privacy Policy

Auspro Studios Pty Ltd (ABN 48 691 374 768) ("Auspro Studios", "we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at ausprostudios.com.au or engage our services.

We collect personal information that you voluntarily provide when you:

• Submit an enquiry or contact form (name, email address, phone number, message)
• Complete our Discovery Questionnaire (business details, goals, budget range)
• Request a quote (name, business name, email address)
• Communicate with us by email or phone

We may also collect non-personal technical data automatically, including your IP address, browser type, operating system, pages visited, and time spent on our website. This data is collected via cookies and analytics tools (see our Cookie Policy).

We use your personal information to:

• Respond to your enquiries and provide requested services
• Prepare and deliver project quotes and proposals
• Communicate project updates, invoices, and deliverables
• Send relevant industry updates or blog content (only where you have opted in)
• Improve our website and service offerings
• Comply with legal obligations

We do not use your personal information for automated decision-making or profiling.

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our website and delivering services (e.g., email delivery services, cloud hosting providers), bound by confidentiality obligations
• Professional advisers such as lawyers, accountants, or insurers where necessary
• Regulatory authorities where required by law

Your personal information is stored on secure servers located in Australia and/or the United States (via cloud service providers). We implement reasonable technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure.

We retain your personal information for as long as necessary to fulfil the purposes described in this Policy, or as required by law.

Under the Privacy Act 1988 (Cth), you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or out-of-date information
• Complain about a breach of the Australian Privacy Principles

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Continued use of our website after changes constitutes acceptance of the updated Policy.

For privacy-related enquiries, contact our Privacy Officer at [email protected] or by post: Auspro Studios Pty Ltd, Brisbane, Queensland, Australia.